Strategies for Successful Knowledge Management in Large Law Firms

Highly-regarded legal technology consultant, Ron Friedmann, and I have published a new article called “Strategies for Successful Knowledge Management in Large Law Firms: Lessons Learned from Experiences with Document Management Systems.”
We’ve written the article as a point – counterpoint dialog with the idea of making people think. One thing that has made me think is that in the small and medium-sized law firms, lawyers have gotten great results with Worldox for document management or TimeMatters, PracticeMaster or another case management program. In part, that’s because the sheer volume of information is less of an issue, but I also think that thre are some structural issues at play as well.
I really like the following quote from Ron that appears in the article:
“U.S. business has spent the last 20 years re-structuring and developing new and more efficient and effective processes. Why do lawyers think they are different and why does the market insulate lawyers from these pressures?
Why indeed? I recommend this article to everyone who thinks about these types of KM, technology and business processes. Our idea is to start a conversation. Let us know what you think. Or, let us know if we can help you in your efforts at your firm.

June Issue Moves Law Practice Today to Top Tier of Legal Publications

OK, I’m a little biased because I’m an editor and member of the Law Practice Today board, but the June issue has reached beyond the goals we originally had for this publication. I’m sure that you will agree that in terms of content, the webzine has reached the top rank of publications covering the legal profession.
There are twelve solid articles on a variety of aspects of the practice of law (VoIP, document management, trust, marketing and technology tips, best law fir websites, to name a few), all of which will reward your reading efforts. We’ve gotten some of the best known law practice authors as well. Highly recommended.
I also learned this morning that in just a couple of days we’ve almost broken our record for most-forwarded articles. That’s with almost no outside publicity yet.
My contributions include a thought-provoking dialog on document management with the noted legal tech consultant Ron Friedmann called “Strategies for Successful Knowledge Management in Large Law Firms: Lessons Learned from Experiences with Document Management Systems” and my bi-monthly “Strongest Links” column on great web resources to learn about Voice over IP.
Law Practice Today is a great publishing vehicle for authors who want to reach a tech-savvy legal audience and who don’t want to wait for timely articles to appear in print. If you are interested in writing for LPT, let me know. We are also beginning to open LPT to sponsorship and advertising opportunities. If interested, let me know and I’ll get you routed to the right people.

Kano Analysis in IT

Fascinating article from The Viewpoint of an Entrepreneur blog.
Nari Kannan’s article begins with an example that I know from personal experience is true. If a company provides a free lunch for employees, within a few months people start griping about the quality or repetition of the food.
Kannan goes on to provide an overview of Kano analysis. Consider this passage:
“Kano Analysis is credited to Noriaki Kano, a Japanese engineer who classified customer requirements into three classes:
Dissatisfiers or Basic Requirements – These are absolute must haves in any product or service. If they are there, nobody gives you credit. If they are not there, customers are upset very much. Like you go to Kinkos and all self-service copiers are down and you cannot make the copies you wanted yourself.
Satisfiers or Variable Requirements – These are extras that if present, makes a customer happier. Like all the same features but price is less or price is the same as a competitors’ but something extra is thrown in.
Delighters or Latent Requirements – These are things that a customer is not expecting at all but is absolutely delighted to get. Like a company completely replacing a product when what you expected was a repair.
For IT, the above analysis provides invaluable insights into dealing with business. The key insight is that a Delighter today could become a Satisfier tomorrow and a Basic Requirement the next day!”
Now, what might this mean for you?

Tom Peters: Brand You Survival Kit

Tom Peters has a new article on his “brand called you” theme in the June issue of Fast Company, which I recommend to your attention.
I liked this quote:
“We survive by staring change in the eye–and adapting. . . . A passive approach to professional growth will leave you by the wayside.”
It’s no secret that I believe that most lawyers and law firms are way too passive in their response to today’s world of change. This article may give you a few ideas for ways to move into the active minority.
Thanks to the PR Machine for the pointer and the clever comparison of the article to a Madonna set-list.

Missouri Nanotechnology – Standing at the Molecular Crossroads

Late last year, my friend and personal biotech guru and attorney, Kevin Buckley, and I wrote a white paper on the state of nanotechnology in Missouri. I wanted to bring it out to a wider audience, both becaue I think it is quite good and because I’d like to see our ideas get a bigger audience and produce some results. The paper is called Standing at the Molecular Crossroads: Report on Nanotechnology in Missouri.
If you are in a state that’s working on bringing together and developing your nanotech industry and community, please feel free to consider, borrow and use our ideas (but please attribute them to us). We’re also more than happy to talk to people in greater detail about the white paper, our perspectives and our more recent ideas.