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Dennis Kennedy

Technology Law and Legal Technology. Dennis Kennedy is one of the few technology lawyers who is also an expert on the underlying technologies. Dennis an award-winning leader in the application of technology and the Internet to the practice of law. DennisKennedy.com gives you access to a wide variety of Dennis Kennedy's resources on legal technology, his writings, his well-known blog, DennisKennedy.Blog, and information about how you can have Dennis speak to your organization or group.

Dennis Kennedy is one of the most knowledgeable legal technologists you will find. - Michael Arkfeld.

Dennis Kennedy, a lawyer and legal technology expert in St. Louis, Mo., has been a significant influence in the ever-evolving relationship between lawyers and the Web. - Robert Ambrogi

Pollard’s Laws of Communication, Collection and Collaboration

Dave Pollard’s post “Knowledge in the Workplace: Have It Your Way” is one that I expect to be revisiting time after time. He’s captured so much of what I’ve been thinking about collaboration tools and pushed my thinking in some new directions. I can’t recommend this post enough.
Money quote #1:

Recently I devised what I called Pollard’s Law for communication and collaboration tools (“they have to be simple and ubiquitous and meet an urgent need, or they won’t be used”).

Money quote #2:

Humans, at least modern ones, have a predilection for wanting to own, rather than share, such bodily extensions, so they are available precisely when, where and how we choose to use them. In the workplace, too, people want their own stuff — their own phones, offices, PCs etc., even when they may be unnecessary to the effective performance of their jobs. So perhaps it is not surprising that we want the information that we get in the workplace, our way, in our own space, organized in the way it makes sense to us.

Money quote #3:

So, just as the most valuable communication and collaboration tools/media will be those that are simple and ubiquitous, the most valuable content-and-collection tools will be those that transfer and deliver information content the way the user wants it, direct to the user’s ‘home space’. Give it to ‘em their way, and they’ll value it, use it, and make it their own.

You’ll also find a thought-provoking table and chart that are essential for anyone working into the world of social networking apps and collaboration tools.
[Originally posted on DennisKennedy.Blog (http://www.denniskennedy.com/blog/)]
Learn more about legal technology at Dennis Kennedy’s Legal Technology Central page.
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2 Responses to “Pollard’s Laws of Communication, Collection and Collaboration”

  1. Ann says:

    Thank you very much for sharing your thoughts. It is always great pleasure to read your posts.

  2. I noticed that quotes 1 and 2 are somewhat contradicting. Quote 1 is about simple ways to communicate while quote 2 tells about the desire of humans to acquire stuff that are actually more than what they basically need. PCs, phones and others are gadgets that can elevate means of communication from the simple or basic ones to the more complicated.
    I can sense that humans are in dire need of communication means that are easily transcribed, easily understood, and are effective means to express what a particular person really feels. Therefore, beyond the basic language we need something more complex.

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