Client technology surveys are an easy and inexpensive way to improve your use of technology and make it easier for your clients to work with you. In my latest ABA Journal tech column, A Powerful Little Tool You Must Use, I talk about the basics, benefits and best tips for using client technology surveys.
“It’s a great time to focus on client technology surveys. They are simple, surprisingly effective, can fit on a single page and can be used as a script on a phone call.”
I prefer a short and simple approach and suggest five types of questions to use. Tom Mighell and I also have a sample client tech survey in our book because these surveys can really help you pick the right collaboration tools to use with your clients. It’s also worthwhile checking with Adriana Linares for her latest suggestions about client tech surveys.
I also suggest some good times to use a survey and how it can be a way to create a positive “touch” of your best clients, an especially good idea in tough economic times.
I invite you to read the whole article and let me know your thoughts on the topic.
[Originally posted on DennisKennedy.Blog (http://www.denniskennedy.com/blog/)]
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Now Available! The Lawyer’s Guide to Collaboration Tools and Technologies: Smart Ways to Work Together, by Dennis Kennedy and Tom Mighell. Visit the companion website for the book at LawyersGuidetoCollaboration.com. Twitter: @collabtools
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