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Dennis Kennedy

Technology Law and Legal Technology. Dennis Kennedy is one of the few technology lawyers who is also an expert on the underlying technologies. Dennis an award-winning leader in the application of technology and the Internet to the practice of law. DennisKennedy.com gives you access to a wide variety of Dennis Kennedy's resources on legal technology, his writings, his well-known blog, DennisKennedy.Blog, and information about how you can have Dennis speak to your organization or group.

Dennis Kennedy is one of the most knowledgeable legal technologists you will find. - Michael Arkfeld.

Dennis Kennedy, a lawyer and legal technology expert in St. Louis, Mo., has been a significant influence in the ever-evolving relationship between lawyers and the Web. - Robert Ambrogi

Posts Tagged ‘presentation’

Social Media Presentations for Lawyers – My Approach

Saturday, October 16th, 2010

I gave a presentation recently on Social Media and Legal Ethics to a great audience at Legal Services of Eastern Missouri. I’ve given a half-dozen presentations on this topic (often with Mike Downey covering the ethics part) over the last year – to Indiana lawyers, to law students, to young lawyers, to corporate counsel, to estate planning lawyers and to the staff at Legal Services of Eastern Missouri.

As I drove home after the presentation, I started thinking about lawyers and social media, the changes I’ve seen as I’ve presented on this topic, and how my approach to talking about this topic differs from much of what I’ve seen about how this topic is presented. I thought it might be fun to share my observations and reflections at this point.

1. Interest Level. There has been a dramatic increase in the number of hands that go up when I ask who in the audience is actually using social media services. My experience largely reflects what I’ve read and surveys show. Most lawyers using social networking or social media tools primarily use LinkedIn. Facebook has always come in second place, but the gap between LinkedIn use and Facebook use is decreasing rapidly. The growth in Facebook users in my informal surveys has been dramatic in the last year. Twitter usage lags well behind, and there seems to be more hesitancy and fear of Twitter usage than of any of the other tools. In part, that’s due to lack of understanding how Twitter works and what the potential benefits might be. Alas, there have usually only been one or two bloggers in my audiences. This might be an unpopular (and definitely unscientific) assessment, but my sense is that most of the individual lawyers who really want to do blogs have already tried it. I think firms are still looking at and trying blogs – that’s a good thing – and there are still opportunities to create new blogs that could be successful, but the energy and growth seems to be in other places. For example, if I were thinking about starting a blog in 2010, I’m not so sure I wouldn’t do something in Facebook rather than write a separate blog.

2. The Traditional Approach. When I present on this topic, I definitely do not take a traditional approach – more about what I do later. In fact, I tell my audiences that upfront. The traditional approach, and I’ve seen too much of it myself, goes like this: Social media is new, it’s scary, it’s risky, and it raises lots of questions for which we have no answers. In fact, the only thing the audience can possibly do to protect itself from the scary risks and dangers is to have a social media policy prepared by the law firm of the lawyer doing the speaking. If you think I’m joking, you should see how people nod their heads and laugh when I say exactly this during my presentation as I contrast what I’m about to do. By the way, this same approach was taken on the risks of blogging when blogging first started, and on websites before that, and email before that.

3. My Approach. I really think my approach is better, but I’m interested in your feedback, and I’m continuing to evolve what I do. My basic premise is that lawyers can spot issues and balance risks, but they need a solid understanding of how people use social media tools to do so. I spend most of the time in my presentations showing actual screenshots and explaining how and why people use these tools. The fact that I’ve been experimenting with many social media tools for a long time also helps. No matter how knowledgeable you might be, it undermines your credibility with an audience if it seems like you are new to using social media or, worse yet, that you don’t use it at all. I once attended a social media legal presentation where the presenter actually said, “I’m sure you all know more about using social media than I do.” I honestly don’t remember what he said after that because I tuned him out. What I’ve found is that once lawyers understand the basic use of the social media tools, they can spot the issues and risks very easily and will often point out issues and potential solutions that I hadn’t considered. By the way, this approach is comparable to how I presented about electronic discovery years ago.

4. A Framework. As I was writing a standard disclaimer to give at the beginning of one of my presentations, I wrote: “I’m Dennis Kennedy. I’m here today speaking personally and not on behalf of my employer or any other entity. And this presentation is for educational purposes, and should not be considered legal advice.” Hey, it’s a disclaimer. I was thinking about ways to either make it shorter or to jazz it up, when I saw that there were three components to that disclaimer – identity, role, purpose – and that getting those components right were an essential theme in social media. More important, confusion and lack of congruity in those three components causes most problems. The funny thing is that now I give that disclaimer as my opening, and I sometimes get some chuckles because it seems so like what lawyers do. Then I explain the three components and how they work, and it seems like I immediately get everyone’s attention and give them a framework for understanding the rest of the talk.

5. The Social Media Matrix. I don’t think lawyers make enough use of the matrix or quadrant charts most business people use regularly. I had this crazy idea last year that I wanted to create a one page chart that explained all of social media. Well, here’s my latest version and it seems to work for presentation purposes. Again, I want to give an audience a simple framework to help them understand the practical aspects and benefits of social media.

Social Media Matrix

6. Questions. I like using a lot of screenshots and showing what I actually do and telling about what I’ve done right and wrong. As people see and understand how these tools work, they want to ask questions. Often, I can see the light bulbs going on as people realize that they are only using LinkedIn in a small fraction of the ways they could or that Twitter could be extremely valuable even if they never tweet. As a speaker, it’s difficult not to take the questions as they arise and, at the same time, it’s easy to get into an open discussion with the audience. My presentation is structured in a way where I can go with the flow, but I can tell you that presenting on social media in a short time (say 25 minutes) is incredibly difficult and requires major editing work before and during your presentation.

7. Practical tips. It’s easy to get laughs talking about all the dumb things lawyers and others have already done while using social media. However, we’re all starting to hear the same stories over and over. I like to use instead some hands-on practical tips. In the last presentation, I took five minutes and used a series of screenshots to show exactly how to change your Facebook privacy settings, what settings I actually use and why, and some of the considerations to think about when making those decisions. I thought I won the audience over when I explained to them exactly how to block Farmville updates from their Facebook friends. You decide – would you rather hear about social media policies or learn how to block Farmville updates? Exactly.

8. Simplification. I actually take some time to explain Web 2.0 and the read/write web, in a non-technical way, because I think it helps people understand how social media works. But, I keep it simple. I also simplify my examples of social media, but also show people the range of social media tools (which seem to be growing all the time) rather than overload them with details on each. I always end by saying that people need to try a few tools, focus on one or two, and find what best fits you. In general, the social media tools that I like will not be the same ones other people like because I am a writer and a content producer. I agree with most of the lawyers I talk to – I don’t have any idea how they would use Twitter. Giving permission to the audience to try just one or two and that it’s OK if they feel something doesn’t work for them really seems to help them with the topic.

9. Action Steps. Social media policies are a good thing, and the speaker’s firm might even do a great job of preparing them, but a presentation that ends with a call to action to hire the speaker’s firm to prepare a policy is an infomercial rather than an educational presentation. All lawyers get this part of it. It doesn’t take any convincing, but they want to know the hows and not the whys. I actually don’t even talk about social media policies because it seems so obvious, but I do point people, in my handout, to useful resources on social media issues. That’s what I would want – guide me to where I can learn what I need to learn. I end with four practical action steps for people to try when they leave the presentation:

  • Pick one social media to try or to delve more deeply into (and gradually experiment until you find one that “fits”).
  • Create clean lines between personal and professional identities.
  • The learning process is always consume first (listen, learn, understand the community and the medium), then produce.
  • Monitor Twitter Search to get a sense of how people use Twitter.

10. What Can I Learn? I’ve learned new things every time I’ve presented on social media. There’s a lot that I don’t know, and there’s so much growth and change in social media that I’m not sure anyone can stay on top of it. By sharing what I know, I feel like I’m helping others explore and learn new things that maybe they’ll share with me. More than any other topic I’ve presented on, social media presentations really seem to lead to an exchange of ideas and opportunities for continued conversation.

11. The Secret of Social Media. I hope this doesn’t get me kicked out of the blogger guild, but I do reveal the true secret of blogging and social media in each of my presentations. It’s not about ROI and stuff like that, The secret is that it’s really fun and you meet the greatest people. And that’s enough – everything else is gravy.

In a way, I’m just thinking out loud and trying to capture some of these reflections. Hope you find them useful. Let me know.

[Originally posted on DennisKennedy.Blog (http://www.denniskennedy.com/blog/)]

Follow my microblog on Twitter – @dkennedyblog. Follow me – @denniskennedy

Now Available! The Lawyer’s Guide to Collaboration Tools and Technologies: Smart Ways to Work Together, by Dennis Kennedy and Tom Mighell. Visit the companion website for the book at LawyersGuidetoCollaboration.com. Twitter: @collabtools

Creating Your Online Presence – Webinar on Thursday

Monday, August 16th, 2010

I wanted to point you to what should be a great webinar on Thursday (August 19) from the ABA Law Practice Management Section and the ABA Center for Continuing Legal Education called “Creating Your Online Presence.”

The webinar features as speakers the noted experts Tom Mighell and Dave Bilinsky. I’ll be part of the webinar as moderator of the session. I’ve seen the slides already and can tell you that you can expect to learn a lot from this presentation.

Here’s the program description:

In this digital era, clients and prospects expect lawyers to be savvy about their firm’s Web presence. Learn from our experts how to create an effective online presence that works for your practice, your clients and your target audience. Determine which options are wise, based upon your areas of practice, geographical location and your “online personality.” Adding your firm to online directories/legal directories such as Facebook, LinkedIn, Avvo, RocketLawyer and Justia will be discussed. Our speakers will also discuss how to setup a blog and whether this is a helpful service to your clients or prospective clients. The pros and cons of using free or lawyer-specific blogging platforms will be part of this discussion. You will walk away from this session with the ability to take the social media plunge, having seen practical examples of how to setup your own Facebook, Twitter and LinkedIn accounts. Take the plunge!

The webinar will take place on Thursday, August 19 at 1:00 PM-2:30 PM Eastern (12:00 PM-1:30 PM Central; 11:00 AM-12:30 PM Mountain; 10:00 AM-11:30 AM Pacific).

Registration and other details may be found here.

There’s a nice discount for ABA Law Practice Management Section members. Even better, there’s a nice discount for ABA members who join the LPM Section in connection with this webinar – definitely a win-win proposition.

Hope to “see” you at the webinar. As moderator, if you want to send me a question ahead of time, please do so.

[Originally posted on DennisKennedy.Blog (http://www.denniskennedy.com/blog/)]

Follow my microblog on Twitter – @dkennedyblog. Follow me – @denniskennedy

Now Available! The Lawyer’s Guide to Collaboration Tools and Technologies: Smart Ways to Work Together, by Dennis Kennedy and Tom Mighell. Visit the companion website for the book at LawyersGuidetoCollaboration.com. Twitter: @collabtools

Social Media for Corporate Counsel – Upcoming Presentation

Tuesday, May 4th, 2010

If you are going to be in St. Louis in May 13 . . .

I’ll be co-presenting with legal ethics maven Mike Downey on social media and ethics for corporate counsel at the 29th Annual Corporate Counsel Institute in St. Louis on May 13. The Corporate Counsel Institute is the premier continuing legal education event for corporate counsel in St. Louis and is a joint production of the St. Louis Chapter of the Association of Corporate Counsel and the Bar Association of Metropolitan St. Louis.

I’m excited to get the chance to speak as part of what looks to be an excellent program. My friend, the well-known legal innovation expert, Matt Homann is the lunch speaker and that should be an excellent session.

I noticed that there is an early registration discount if you register by May 6.

Mike Downey and I will be offering a presentation called “Social Media: What’s New, What’s Dangerous and What’s Ethical?” and it qualifies for Missouri ethics credit.

If you know me, you won’t be surprised to learn that we won’t be offering the standard, plain vanilla, social media for lawyers session. In fact, I’m not sure that I’ve ever seen a program that has focused on the ethics issues for corporate counsel. You can expect a very practical approach designed to give you information you can use right away.

A word about the standard approach I’ve seen to this topic. It goes something like this:

A lawyer, often one with limited or even no experience in the actual use of social media, will launch into a litany of all the horrors associated with social media, usually focusing on events that happened a few years ago. That’s followed up with a brain-stormed list of even more terrible consequences that can come with the use of social media. That brings you to the first set of the presenter’s two conclusions, namely that there are “way more questions than answers” and that there might even be no definitive answers to any of the questions. Well, except for the one definitive answer that becomes the second, and most important conclusion – that the only way you can possibly deal with the horrors of social media is to hire the presenting lawyer and his or her firm to create a “social media policy” for you. Interestingly, this type of presentation echoes similar presentations from the days when blogging first became popular about “blogging policies,” and “website policies” before that, and “email policies” before that.

Now, those kinds of presentations have their place, but they don’t really interest me, and I suspect they don’t interest most lawyers, who definitely know how to spot issues and determine where the questions are, once they understand the lay of the land.

I heard a presentation of this type recently where the speaker actually said “I’m sure all of you in the audience know more about using social media than I do,” and still made the pitch for having his firm put together social media policies for you. OK. As I say, that type of presentation has its place, and it appears there’s plenty of audience for it.

I’ve always taken a different approach and audiences seem to respond to it. I think that lawyers want to get a solid understanding of what social media is, the basic tools, and see what the tools look like. I use a lot of screen shots. Then, I think they want to get an understanding of the benefits, not the horrors, so they can appreciate why millions of people are using these tools and what the potential uses for them might be. Add in some basic analytical approaches and most lawyers can run with the information, spot issues, and determine what matters for them. At least that’s what I think.

So, that’s the approach I’ll be taking and Mike will share his expertise and experience on ethical issues. We’ll also talk about policies in a practical context.

If this approach appeals to you and you are in St. Louis, I’d be happy to see you in the audience. As always, after any presentation I do, I’ll make myself as available as possible to answer questions during the rest of the day.

Here are the details and registration info.

If you can’t attend the session, let me recommend a couple of podcasts Tom Mighell and I have done: “Bulls and Bears: Lawyers Using Social Media,” “Online Reputation Maangement,” and “Social Media Common Sense.”

[Originally posted on DennisKennedy.Blog (http://www.denniskennedy.com/blog/)]

Follow my microblog on Twitter: @dkennedyblog; Follow me: @denniskennedy

The Lawyer’s Guide to Collaboration Tools and Technologies: Smart Ways to Work Together, by Dennis Kennedy and Tom Mighell. Visit the companion website for the book at LawyersGuidetoCollaboration.com. Twitter: @collabtools

Listen to The Kennedy-Mighell Report podcast on Legal Talk Network. Twitter: @tkmreport